FAQs (Frequently Asked Questions)
Of course! Our customer service team is here to help. Feel free to reach out to us at sales@vapewarehouseau.com with any questions or for personalized product recommendations.
If you receive a defective or incorrect product, please contact our customer service team immediately at sales@vapewarehouseau.com. We will arrange for a replacement or refund as soon as possible.
Absolutely. We use secure payment gateways to protect your financial information. All transactions are encrypted to ensure your data is safe.
Yes, we offer a lifetime warranty on all our products. This warranty covers any defects in materials or workmanship under normal use.
Refunds will be processed to the original payment method within a reasonable timeframe upon receipt and inspection of the returned product. Typically, this process takes 5-10 business days. Explore more at Refund and Returns.
Our Same-Day Delivery service is designed for ultimate convenience! Simply place your order and we’ll ensure your vape products are delivered to your designated address within our service areas on the very same day.
Yes, to ensure efficient processing and delivery, our store requires a minimum purchase of two (2) pieces for all orders. This applies to all products on our site.
Absolutely! We provide FREE Aus Post delivery for all orders totaling over $200. Once your cart reaches this amount, the free standard Aus Post shipping option will become available at checkout.
If you are not available to receive your Same-Day Delivery, our delivery team will attempt to contact you. If unsuccessful, your order may be returned to our facility. We will then contact you to arrange a re-delivery, which may incur an additional delivery fee, or discuss an alternative arrangement such as store pickup (if applicable). Please ensure someone is available at the delivery address during the expected delivery window.
Yes, we offer Australia-wide shipping via Australia Post. Delivery times and costs may vary based on your location. We provide fast delivery within 1-2 days.
Pick & Verify
We carefully select your items and verify them against your order.
Weigh & Seal
Precision weighing ensures safety, followed by secure sealing.
Label & Dispatch
Handing over to our local courier partners for fast delivery.
Track Your Parcel
Receive your tracking number and watch your order arrive.